In this course you will be able to learn themes such as:

• Communication, mediation and difficult parents;
• Strengthening teachers' skills with students related with effective communication;
• Strategies for improvement of interpersonal communication with parents and children;
• Strategies for effective conversations;
• Diagnosis real needs and interests of the parties;
• Strengthening the ability to deal with difficult situations requiring control over emotions;
• Providing practical knowledge in the effective use of new communications platforms.

This course was made for teachers, school staff and personnel, youth workers, as well as any person working in the education system, who strive to increase their knowledge and develop their skills.